Refund and Returns Policy
Effective Date: December 30, 2024
At Cudtopin, we are committed to ensuring your utmost satisfaction with your purchase. If you are not entirely happy with your order, we’re here to help. This policy outlines the terms and conditions for returns and refunds.
Returns
Eligibility: You may return an item within 30 days of the original purchase date for a full refund or exchange, provided that the item is in its original, unused condition, with all original tags and packaging intact. We believe in the quality of our products, and we want you to be completely satisfied with your purchase.
Non-Returnable Items: Certain items are not eligible for return or exchange, including custom-made or personalized items, and items purchased on sale or at a discount with the final reduced price.
Return Process: To initiate a return, please contact our customer service team at info@cudtopin.com with your order number and the reason for your return. We will provide you with detailed instructions on how to return the item, ensuring a smooth and hassle-free process.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns. This allows us to accurately track your returned item.
Refunds
Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund, typically within a few business days.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe (typically 7-10 business days). We aim to process refunds quickly and efficiently.
Partial Refunds: In certain cases, we may offer partial refunds, for example, if an item is not returned in its original condition or is missing components.
Original Shipping Fees: Original shipping fees are non-refundable, except in the case of a defective item or an error on our part.
Exchanges
Eligibility: Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we may offer you a refund or an alternative product.
Exchange Process: To initiate an exchange, please contact our customer service team at info@cudtopin.com with your order number and the item you wish to exchange for. We will provide you with the necessary instructions, ensuring you receive the item you are looking for.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@cudtopin.com with a photo of the damage, and your order number. We will arrange for a replacement or a full refund, including any applicable shipping costs, as quickly as possible. We take full responsibility for ensuring that you receive the product you ordered in perfect condition.
Contact Us
If you have any questions about our return and refund policies, please contact us at:
Email: info@cudtopin.com
Phone: (805) 489-1217
Address: 618 Taylor Pl, Arroyo Grande, California